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Applied CX & Design Researcher
Every environment was different.
The discipline is the same.
observe before you intervene,
diagnose before you build,
leave something that works without you.
About
Trained at Folkwang (Hassenzahl) and in ICU nursing — where wrong methodology means harm.
My practice runs across healthcare, spatial design, premium manufacturing, and enterprise operations. Every environment was a different immersion — the diagnostic instinct is the same across all of them.
Foundation: ICU nursing, medical school, Folkwang, and an MBA in progress. The approach never changes — observe before you intervene, diagnose before you build, leave something that works without you.







